Questions & answers —
Can I ask you a question?
What is by Humankind?
How does by Humankind work?
Are you carbon neutral?
What are "Elements?"
Do you use all-natural ingredients?
Where are your products made?
What’s it like to switch to a natural deodorant?
What’s the difference between natural and non-natural deodorant?
Is your deodorant an antiperspirant?
Does the scented deodorant work better than the unscented?
What’s it like to switch to a natural shampoo bar?
How do I use your shampoo & conditioner?
Is your shampoo safe for color-treated hair?
What’s it like to switch to natural mouthwash?
How do I use your mouthwash?
Does your mouthwash contain alcohol?
What material are your refillable containers?
What material are the refills made with?
How do I dispose of my refill packaging?
Do you ship internationally?
How soon will I receive my order?
What carrier do you ship with? Any express options?
What payment methods do you accept?
I have a US shipping address, but an international billing address. That ok?
Can I swap the products that come in the Dopp Kit bundles?
How do subscriptions work?
Can I buy without a subscription?
How do I change, skip, or cancel my subscription?
I can’t sign-in to my account to edit my subscription! Help!
How frequently will I receive refills?
How and when will I be billed?
Returns & Guarantee
What is your return policy?
Can I exchange my order?
What if I need to replace my container?
Can I try before I buy?
What ingredients are in your body wash? Why?
What ingredients are in your mouthwash? Why?
What ingredients are in your hand soap? Why?