Help & Contact—
by Humankind 101
What is by Humankind?
How does by Humankind work?
How many products do I receive at once?
Do I have to start a subscription? Can I order one just to try it out?
How much single-use plastic will I save if I subscribe?
Does your packaging contain plastic?
Why are your refillable containers plastic?
Can I order in bulk?
Do I need an account to sign up?
I’m having trouble making account, what should I do?
Can I change my subscription plan?
General Product Questions
Does by Humankind develop its own products?
Where are your products made?
Are your products cruelty free?
Are your products for men or women?
How does your deodorant subscription work?
What’s the difference between natural and non-natural deodorant?
I use a natural deodorant, how well does yours stack up to the others out there?
I’m new to natural deodorant, am I going to smell bad?
What does your Eucalyptus deodorant smell like?
Does the scented deodorant “work better” than the unscented?
Is your deodorant also an antiperspirant?
Is your deodorant vegan-friendly?
Is your deodorant for men or women?
What form is your mouthwash?
How do I use your mouthwash?
How does your mouthwash subscription work?
Does your mouthwash contain alcohol?
Is your mouthwash vegan-friendly?
What form is your shampoo?
How do I use your shampoo?
What are the benefits of your shampoo?
How does your shampoo subscription work?
Is your shampoo safe for color-treated hair?
Is your shampoo vegan-friendly?
How do I edit my subscription?
When will I receive my next Kindfill refill?
Can I order a family subscription?
Can I delay my next refill?
How do I cancel an order?
How do I cancel my subscription?
Can I get another container? How?
Where do you ship?
How long does it take for an order to arrive?
Do you offer expedited shipping options?
How much does shipping cost?
Can I update my shipping address?
When will I be billed?
How do I update my billing information?
What forms of payment do you accept?
How do I track my order?
My tracking hasn’t updated. How come?
Returns & Guarantee
What is your return policy?
Can I exchange my order?
What if I need to replace my container?
Can I try before I buy?
Do you have a rewards or referral program?
How do I gift a subscription?
Do you offer gift cards?
Can I use more than one promo code?
Can I ask you a question?
Press inquiries? Want to collaborate?