Help & Contact—
by Humankind 101
What is by Humankind?
How does by Humankind work?
How much single-use plastic will I save?
What do you mean by “Kind Ingredients?”
What material are your refillable containers made with?
What material are the refills made with?
Where are your products made?
Are your products cruelty-free?
Are your products vegan?
What ingredients are in your deodorant? Why?
What’s the difference between natural and non-natural deodorant?
What’s it like to switch to a natural deodorant?
How do I use your deodorant?
Does the scented deodorant work better than the unscented?
Is your deodorant an antiperspirant?
What ingredients are in your mouthwash? Why?
What’s it like to switch to natural mouthwash?
How do I use your mouthwash?
Does your mouthwash contain alcohol?
What ingredients are in your shampoo? Why?
What’s it like to switch to a natural shampoo bar?
How do I use your shampoo?
Is your shampoo safe for color-treated hair?
What ingredients are in your cotton swabs? Why?
How do I use your cotton swabs?
Do you ship internationally?
How soon will I receive my order?
What carrier do you ship with? Any express options?
What payment methods do you accept?
I have a US shipping address, but an international billing address. That ok?
How do subscriptions work?
Can I buy without a subscription?
How do I change, skip, or cancel my subscription?
I can’t sign-in to my account to edit my subscription! Help!
How frequently will I receive refills?
How and when will I be billed?
Returns & Guarantees
What is your return policy?
Can I exchange my order?
What if I need to replace my container?
Can I try before I buy?
Fall 2019 — Customer Experience Intern
Can I ask you a question?
Press inquiries? Want to collaborate?