Questions & answers —
Can I ask you a question?
When do I need to order by to receive by 12/24?
Am I able to "gift" by Humankind?
Does it come with a gift receipt?
Do you have gift wrapping / gift messages?
Do you have gift cards?
How do I return or exchange a gift?
by Humankind 101
What is by Humankind?
How does by Humankind work?
How much single-use plastic will I save?
Are you carbon neutral?
Do you use all-natural ingredients?
What are "Elements?"
What material are your refillable containers made with?
What material are the refills made with?
Where are your products made?
Are your products cruelty-free?
Are your products vegan?
Do you ship internationally?
How soon will I receive my order?
What carrier do you ship with? Any express options?
What payment methods do you accept?
I have a US shipping address, but an international billing address. That ok?
How do subscriptions work?
Can I buy without a subscription?
How do I change, skip, or cancel my subscription?
I can’t sign-in to my account to edit my subscription! Help!
How frequently will I receive refills?
How and when will I be billed?
Returns & Guarantee
What is your return policy?
Can I exchange my order?
What if I need to replace my container?
Can I try before I buy?
What ingredients are in your deodorant? Why?
What’s the difference between natural and non-natural deodorant?
What’s it like to switch to a natural deodorant?
Does the scented deodorant work better than the unscented?
How do I use your deodorant?
Is your deodorant an antiperspirant?
What ingredients are in your shampoo? Why?
What’s it like to switch to a natural shampoo bar?
How do I use your shampoo?
Is your shampoo safe for color-treated hair?
What ingredients are in your conditioner? Why?
How do I use your conditioner?
Is your conditioner gluten free?
What ingredients are in your body wash? Why?
What’s the best way to store my body wash bar?
What ingredients are in your mouthwash? Why?
What’s it like to switch to natural mouthwash?
How do I use your mouthwash?
Does your mouthwash contain alcohol?
What ingredients are in your hand soap? Why?
What’s the best way to store my hand soap bar?
What ingredients are in your cotton swabs? Why?
How do I use your cotton swabs?
Can I swap the products that come in the Dopp Kit bundles?
Customer Experience Intern