Questions & answers —
Can I ask you a question?
What is by Humankind?
How does by Humankind work?
Are you carbon neutral?
Do you use natural ingredients?
Where are your products made?
Is your palm oil sustainably sourced?
What’s it like to switch to a natural deodorant?
How do I refill my deodorant?
What’s the difference between natural and non-natural deodorant?
Is your deodorant an antiperspirant?
Does the scented deodorant work better than the unscented?
What’s it like to switch to a natural shampoo bar?
How do I use your shampoo & conditioner?
Is your shampoo safe for color-treated hair?
What’s it like to switch to natural mouthwash?
How do I use your mouthwash?
Does your mouthwash contain alcohol?
What material are your refillable containers?
What material are the refills made with?
How do I dispose of my refill packaging?
Do you ship internationally?
How much is shipping?
How soon will I receive my order?
What carrier do you ship with? Any express options?
What payment methods do you accept?
I have a US shipping address, but an international billing address. That ok?
How do subscriptions work?
Can I buy without a subscription?
How do I change, skip, or cancel my subscription?
I can’t sign-in to my account to edit my subscription! Help!
How frequently will I receive refills?
How and when will I be billed?
Returns & Guarantee
What is your return policy?
Can I exchange my order?
What if I need to replace my container?
Can I try before I buy?
Will my order be delayed?
What precautions are you taking?